Contact
Talk to the people behind the reports
Whether you are weighing up teleradiology for the first time or chasing a specific case, there is a direct route to the right person.
General enquiries
Questions about the service, partnerships or bringing SINAX to your market.
support@sinaxvet.comCase and platform support
Upload trouble, a delayed report, billing questions or a scientific query about a report.
Open a support requestJoin the network
For radiologists, imaging technicians, educators and scientific translators.
See open rolesSend a message
Tell us what you need
Fill in the form and the SINAX team will get back to you as quickly as we can. For anything tied to a live case, use the support form instead so it reaches the on-call team.
support@sinaxvet.comFAQ
Questions, answered
Everything veterinarians ask us about submitting cases, turnaround, reporting, pricing and security.
Submitting a case
How do I submit a new case?
Sign in to your dashboard, choose “New case”, then enter the patient details, clinical history and imaging type before uploading the study.
What information is required?
Full patient details (species, age, sex), the imaging date, the history and clinical findings, the service level you need — routine, urgent or second opinion — and diagnostic-quality images in standard views.
Something went wrong during upload. What now?
First check your connection and confirm the file format is JPG, DICOM or PDF. If the problem persists, reach us through the support form and we will pick it up from there.
Timing and turnaround
When will my report be ready?
Routine cases are targeted at a maximum of six working hours from the moment a complete study arrives. Urgent cases are targeted at one working hour. If information is missing, the clock restarts when the case is complete.
Do you report on holidays?
Yes — the platform runs continuously. On national holidays response times can stretch slightly, but emergency cases keep their priority.
Reports and interpretation
Who writes the reports?
Every report is reviewed and signed by veterinarians trained in veterinary diagnostic imaging and by imaging residents working under specialist supervision.
Can I ask a scientific question about a report?
Yes. Raise a request through the support form and we will arrange a call or a written clarification. Direct contact with the reporting radiologist is possible.
What if my images are not of diagnostic quality?
Our support team contacts you with specific technical guidance on repeating or correcting the study, so the repeat is worth the patient’s time.
Pricing and payment
How is pricing calculated?
Each service level — routine, urgent, second opinion — is priced transparently on the platform. The final figure reflects the service type, the number of images and any standing agreement your centre has with us.
How do I pay?
An invoice is generated automatically once you submit a case and can be settled through the online payment gateway.
Can I cancel a case and get a refund?
Once a case has been submitted and review has begun, the fee is not refundable, because capacity and specialist time have already been reserved. If the platform fails to deliver within the committed window, you can raise the case for review.
Accounts and access
Who can use SINAX?
Licensed veterinarians, veterinary clinics and hospitals, qualified imaging technicians, and students holding an academic referral.
Does an account cost anything?
No. Registration and account creation are free. You only pay for reported cases.
Security and confidentiality
Is my patient data kept confidential?
Yes. All data is protected with encryption and secure storage. Nothing is published or transferred without your consent.