Support

Support request

Fill this in as precisely as you can and the support team will come back to you quickly. If the request concerns a patient under active treatment, mark it urgent and it moves to the front of the queue.

Your details

Full name*

Phone number*

Email*

I am a…*

Clinic or centre

Account or centre ID

Your request

What do you need help with?*

Describe the problem*

Please include the date, the case type and the case reference if you have one — it saves a round trip.

How should we reply?

Urgency

This form opens your email client with the details pre-filled. To attach images or documents, add them to that email — or better, upload them against the case in your dashboard, where they are encrypted.